T-Mobile Faces Class Action Lawsuit Over $200 Gift Card Promotion
A class action lawsuit has been filed against T-Mobile, alleging that the company failed to deliver on a promotional offer of $200 gift cards. The lawsuit, initiated by Purya Ghrabeti in November 2024 in California, claims that T-Mobile misled consumers into purchasing new phone lines with the promise of gift cards that were never honored.
Ghrabeti, who purchased two new phone lines in June 2024 based on this promotion, was promised a total of $400 in gift cards. However, he later discovered that the promotion did not exist, leading to allegations of false advertising and deceptive business practices by T-Mobile. “[T-Mobile] created the false impression—through its employees and marketing practices—that such promotions were active, valid, and would be honored upon purchase, despite having no intention or ability to fulfill them,” Ghrabeti stated.
The lawsuit seeks to represent a class of California consumers who were similarly affected by the alleged scheme. It claims that T-Mobile misled customers into purchasing new lines without honoring the promised incentives. The promotional offer was confirmed by T-Mobile store representatives at the time of purchase, further complicating the company’s defense.
Ghrabeti is requesting a jury trial for restitution, equitable relief, and injunctive relief. The lawsuit is limited to California consumers who purchased new lines or devices during the promotion period, highlighting the specific nature of the claims against T-Mobile. This case is not an isolated incident; T-Mobile has faced other legal challenges regarding misleading promotions and advertising practices in the past.
As the lawsuit unfolds, customers who purchased new lines or devices from T-Mobile during the promotion period are advised to review their purchase records, receipts, and any communications confirming eligibility for the $200 gift cards. The lawsuit not only seeks financial restitution for customers who missed out on the gift cards but also aims to secure equitable relief and prevent the company from using similar promotional tactics in the future.
Details remain unconfirmed regarding how T-Mobile plans to respond to these allegations. The case, filed under the number 5:25-cv-03031 in Riverside County Superior Court, underscores the ongoing concerns for consumers relying on promotional incentives when making purchasing decisions.
Looking ahead, T-Mobile’s expected service revenue for 2027 is projected to be between $80.5 billion to $81.5 billion, with anticipated postpaid net account additions ranging from 900,000 to 1 million for 2026. The outcome of this lawsuit could have implications not only for T-Mobile’s marketing strategies but also for consumer trust in promotional offers across the telecommunications industry.