Current Situation
On March 5, 2026, users began reporting widespread problems with Amazon’s website, particularly around checkout functionalities. The issues started shortly after 1:30 p.m. EST, with reports escalating rapidly.
By 2 p.m., the situation worsened, leading to over 19,400 reports of issues logged on Downdetector. The peak of the outage occurred around 2:30 p.m. ET, with more than 18,000 users reporting problems. At this time, 58% of the issues were related to checkout, while 17% were associated with product pages and 14% from mobile devices.
User Experiences
Many users expressed frustration, with one stating, “Trying to checkout and every time I select my address it times out and I get an error.” Others reported being unable to complete purchases, with 47% of users struggling specifically at checkout.
Amazon’s Response
As of now, Amazon has not publicly addressed the issue, leaving many users in the dark regarding the cause of the disruption or how long it may last. A message displayed to some users reads, “Your account is currently unavailable due to a site issue. We expect this to be resolved shortly. Please try again in a few minutes.”
Context of the Outage
This outage comes just two days after a similar incident affected thousands of Facebook users on March 3, raising concerns about the stability of major online platforms.
Details remain unconfirmed regarding the cause of the outage, but the significant number of reports indicates a serious disruption affecting many users’ ability to shop on Amazon.